Shipping is standard USPS Priority Mail. All shipping times are only estimates and once the package leaves our facility, we no longer have any control over tracking. Should you have any lost packages or shipping issues, you must file a claim with USPS.

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"MY PACKAGE ISN'T UPDATING TRACKING INFO/MY PACKAGE HASN'T ARRIVED ON TIME"

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We use USPS as our shipping carrier and once your package leaves our facility, we are unable to track it for you. You can contact USPS to submit a request for more info, or to file a missing package claim. USPS is experiencing delays due to nationwide staffing shortages, so please expect that your package may take more time to arrive than normally. Customer satisfaction is our highest priority, so please contact us if there is a problem with your order once you have received it.

 

"DO YOU SHIP OUTSIDE THE US?"

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Yes we do! However, due to recent high import taxes, we no longer ship to the UK. If you're outside the US, you are not eligible for free shipping. All international customers are responsible for paying all shipping costs and/or customs fees for your package. You should expect international shipping to take quite a bit longer than national shipping wait times.

 

 "CAN I COMBINE ORDERS THAT I'VE ALREADY PLACED?"

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Due to the high volume of orders we receive, we will not be able to combine your orders and they will be sent in two separate boxes. This is because we have likely already begun (or even completed) the shipping process for your first order. 

  

"WHAT HAPPENS IF MY ITEM(S) ARRIVE DAMAGED?"

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All of our packages are insured. Please contact USPS to file a claim. They will issue a refund to you.